Staffed 24 hours a day, 7 days a week, Communications Specialists answer all calls for service and “dispatch” the resources and personnel necessary to investigate crimes, mitigate life-threatening events and protect the community. They are truly the "front line" you encounter in any emergency situation. Communications Center personnel also provide support services for the responding agencies, record times, process paperwork, and coordinate with outside agencies for additional resources that may be needed.
Bedford Communications monitors 2 dedicated 9-1-1 lines, multiple business lines and radio frequencies and provides back-up Communications and Dispatch for other area centers in the event their communication capabilities are lost. If a criminal event, medical emergency or fire is in progress (any event in which there is a threat to life, community, or property), dial 9-1-1. These calls are routed through the NH Emergency 9-1-1 Centers then directly to our communications center for dispatch.
If an event is non-emergent, with no threat to life, community or property, call our business line at 603-472-5113. Follow the prompt for Communications, where you will be directed to a communication specialist who will process your call. If you have a general, non-emergent question or concern that does not require immediate attention, consider sending an email to email@example.com. This email will be answered and responded to in a timely fashion. EMAIL SHOULD NOT BE USED IN THE EVENT OF A LIFE-THREATENING EMERGENCY UNLESS IT IS YOUR ONLY MEANS OF COMMUNICATION. Phone calls allow us to monitor an on-going situation and update responders who are responding to assist you.
In 2013 the communications center was awarded a matching federal grant from the Department of Homeland Security to upgrade communications infrastructure. The pictures below are a before and after look at the renovation.
For more information about the Communications Division or jobs available, email Lt. Michael Bernard here.